FAQ - Questions and answers about lock furniture

Our internal sales team will be happy to provide you with initial information and quotes.

Your direct contact to us:
Tel.: 02687 – 91 5180 0
E-Mail: info@schaefer-es.com

You can also reach us via the contact form.

Since our products are customized to each customer's specifications, pricing is also calculated on an individual basis. We would be happy to provide you with a personalized, non-binding, and free quote. Request a quote now

Yes, we offer cleanroom furniture with enhanced fire protection properties in accordance with DIN EN 13501-1. These are designed to meet fire class B1 and are flame-retardant due to their construction.

Overview:

Material: Flame-retardant, HPL or chipboard in accordance with fire class B1
Fire protection classification: B1, DIN EN 1350-1
Area of application: Buildings with increased to strict fire protection requirements

Contact us: The easiest way to send your request is by email to info@schaefer-es.com or use our contact form on the website.

Important information: Please provide the following details so that our team can help you quickly:

• Order number or construction project
• A brief description of the defect or problem
• Relevant photos or videos for illustration
• Your contact details (name, company, phone number, email)

Indicate urgency: If it is safety-related or time-critical (e.g., functional failure in consistent use), please clearly indicate this in the subject line or in the text.

Confirmation and processing: After we receive your report, you will receive a confirmation email with an estimated processing time. A service team member will contact you within 1–2 business days.

Next steps: Depending on the problem, our technician may send remote diagnostic steps, request further information, or arrange an on-site appointment. If possible, please indicate your availability for appointments.

Warranty and scope of service: Please check your warranty terms and conditions. In many cases, the service covers defects that have arisen through normal use. We will inform you transparently about costs if additional services outside the warranty are required.

Privacy: Please do not share any sensitive personal information beyond the necessary contact details. We will use your information solely for the purpose of resolving the reported issue.